What practice enhances understanding during interviews by refraining from sharing personal opinions?

Active listening is essential in interviews because it fosters a deeper understanding of the interviewee's perspectives and experiences. By focusing on what the interviewee is saying without interrupting or sharing personal opinions, the interviewer creates a space for open dialogue. This practice encourages the interviewee to express their thoughts fully, providing richer insights that can inform UX design decisions.

Additionally, active listening involves paying close attention to verbal and non-verbal cues, allowing the interviewer to grasp nuances that might otherwise go unnoticed. This attentive approach enhances comprehension and helps build rapport, leading to more meaningful and productive conversations. The goal of active listening is to validate the interviewee's feelings and viewpoints, ensuring that their voice is heard and considered in the design process.