What should be identified first when mapping a user journey?

Identifying the first task the user needs to complete is crucial because it sets the stage for the entire user journey. Understanding the initial task allows designers to create a clear pathway for the user, mapping out the sequential steps that follow. By starting with this foundational task, you can effectively analyze how users engage with a product or service from the very beginning, ensuring that their experience is structured and intuitive. This foundation is essential for guiding users toward their ultimate goals throughout the journey.

Focusing on the first task also helps highlight specific user behaviors and interactions, which can inform design decisions and improvements. A well-defined starting point enables designers to anticipate user needs, design for efficiency, and address potential friction points right from the outset, ultimately leading to a more seamless user experience.